Last Updated: August 2026
Welcome to Brumby North.
These Terms & Conditions apply when you visit our website, purchase our products, create an account, contact us, or otherwise use our services.
By accessing our website or placing an order with Brumby North, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. About Brumby North
Brumby North is an independent clothing brand offering made-to-order apparel to customers worldwide.
Our products are produced after an order is placed and may be manufactured, fulfilled and shipped through trusted production and logistics partners located in different countries.
Because our products are made to order, certain conditions regarding order changes, cancellations, returns and exchanges apply.
2. Placing an Order
When placing an order with Brumby North, you are responsible for checking that all information provided is complete and accurate before submitting your purchase.
This includes:
Product and design
Size
Colour
Quantity
Name
Email address
Shipping address
Billing information
After an order has been submitted, production may begin quickly.
Please carefully review your entire order before completing payment.
3. Order Confirmation
After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.
An order confirmation confirms that we have received your order.
We reserve the right to cancel or refuse an order where reasonably necessary, including in circumstances involving:
Suspected fraud or unauthorised transactions
Payment problems
Obvious pricing errors
Technical errors
Product or production unavailability
Incorrect product information
Circumstances preventing us from reasonably fulfilling the order
If Brumby North cancels an order after payment has been successfully collected, an appropriate refund will be provided where required.
4. Made-to-Order Products
Our products are generally made to order specifically for each customer.
This means production begins in response to an order rather than products necessarily being taken from pre-existing retail inventory.
Because of this production model, we generally cannot accept returns, refunds or exchanges simply because a customer:
Changes their mind.
Orders the incorrect size.
Orders the incorrect colour.
No longer wants the product.
Does not like the style or design after receiving it.
Does not like the fit when the correct ordered size was supplied.
Decides they would prefer another product, design, size or colour.
Please carefully review all product information, colours and size guides before placing your order.
Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.
5. Sizes & Measurements
Our products use US standard sizing unless otherwise stated on the individual product page.
Customers located outside the United States, including customers in Australia, New Zealand, the United Kingdom, European countries and other international locations, should not assume that their usual local size will be identical to the corresponding US size.
We strongly recommend reviewing the size guide and garment measurements provided on each product page and comparing those measurements with a garment you already own before placing your order.
Customers are responsible for selecting the appropriate size based on the size information provided.
Due to the nature of textile manufacturing, small variations in garment measurements may naturally occur between individual products.
If the size supplied matches the size ordered but does not fit according to your personal preference, this generally does not qualify as a product defect and is not eligible for a return or exchange under our change-of-mind policy.
If Brumby North sends you a different size from the size stated in your order confirmation, please contact us in accordance with our Refund & Return Policy.
6. Product Colours
We make reasonable efforts to display product colours as accurately as possible.
However, the colour displayed on your screen may differ slightly from the physical product due to factors including:
Monitor or screen settings
Mobile device displays
Screen brightness
Lighting conditions
Photography
Digital rendering
Fabric characteristics
Printing processes
Minor colour differences caused by these factors do not necessarily indicate that a product is defective.
Please review the listed product colour and description before purchasing.
7. Print Placement & Production Variations
Because our garments are individually produced and printed, minor variations may naturally occur between products.
For DTG, DTF and certain other printing methods, small differences in print positioning may occur during production.
For applicable printed products, a print-placement variation of up to approximately 0.5 inches (1.27 cm) may fall within normal production tolerance and generally will not be considered a manufacturing defect.
Minor differences in print positioning, garment measurements, colour appearance or other production characteristics that do not materially affect the product may not qualify as defects.
Nothing in this section excludes or restricts rights that cannot legally be excluded under applicable consumer protection laws.
8. Product Images & Descriptions
At Brumby North, we make every reasonable effort to ensure that our product descriptions, specifications, designs, colours and other product information accurately represent the products available for purchase.
Some product imagery displayed across our website, advertisements or promotional materials may be digitally created, enhanced, rendered or produced using modern creative technologies, including artificial intelligence-assisted tools.
These technologies may be used to help us present our clothing on models, in different environments or as part of creative campaigns. We aim to ensure that the important characteristics of the product being advertised—including its design, garment style and colour—are represented as accurately as reasonably possible.
However, product imagery is provided for illustrative and presentation purposes, and minor visual differences may exist between an image and the physical product you receive.
Differences may arise from lighting, digital rendering, screen settings, photography, fabric characteristics, printing processes and normal manufacturing variations.
Customers should therefore review the complete product description, available colours, size guide and other product information before purchasing.
If a product received is materially different from the product ordered or has a genuine manufacturing or printing defect, please contact us in accordance with our Refund & Return Policy.
9. Prices & Currency
Product prices are displayed on our website in the currency indicated at the time of purchase.
Depending on your location, your bank, card issuer or payment provider may perform currency conversion or charge additional transaction or conversion fees.
Brumby North does not control fees independently charged by a customer’s financial institution or payment provider.
Prices may change from time to time.
A price change will not normally affect an order that has already been successfully placed and paid for, except where there has been an obvious pricing or technical error and applicable law permits correction.
10. Payments
Orders must be paid for using one of the payment methods available during checkout.
Payments may be processed through third-party payment service providers.
By submitting payment information, you confirm that you are authorised to use the selected payment method and authorise the applicable charges associated with your order.
Payment methods may vary depending on your country or region.
11. Taxes, Customs, Duties & Import Charges
Brumby North ships products internationally, and orders crossing international borders may be subject to customs duties, import taxes, VAT, GST, handling fees, brokerage charges or other fees imposed by the destination country, customs authority, postal service or shipping carrier.
Where applicable, certain taxes or charges may be calculated and collected during checkout. However, this does not necessarily mean that all possible destination-country duties, taxes or fees have been prepaid.
Unless expressly stated at checkout as being included in the purchase price, additional customs duties, import taxes and destination-country charges are the responsibility of the recipient/customer.
Brumby North does not determine or control charges imposed independently by customs authorities, governments, postal services or shipping carriers and generally cannot predict whether additional charges will apply or how much they will be.
Customers purchasing internationally are responsible for understanding any import requirements, duties or taxes that may apply in their destination country.
If customs or another relevant authority requires payment before releasing a shipment, the customer is responsible for making the required payment where applicable.
Refusing to pay applicable customs or import charges does not automatically make an order eligible for a refund.
Nothing in this section limits any responsibility or customer right that cannot legally be excluded under applicable law.
12. Production & Shipping
Because our products are made to order, production time and shipping time are separate.
Production must generally be completed before an order can be handed to the relevant shipping carrier.
Any estimated production, shipping or delivery time displayed on our website is an estimate and should not be considered a guaranteed delivery date unless we expressly state otherwise.
Delivery may be affected by circumstances outside our reasonable control, including:
Shipping carrier delays
Customs processing
Weather conditions
Public holidays
International transportation disruptions
Local delivery conditions
Incorrect or incomplete addresses
Other circumstances outside our reasonable control
A delay does not automatically mean that an order is lost or eligible for a refund.
Please refer to our Shipping Policy for further information.
13. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your:
Recipient name
Street address
Apartment or unit number
City
State or province
Postal or ZIP code
Country
Other required delivery information
If you discover an error after placing your order, please contact us as quickly as possible.
We will try to assist where reasonably possible, but changes to shipping information cannot be guaranteed once an order has entered production or shipping.
Additional production, reshipping or delivery costs caused by an incorrect or incomplete address supplied by the customer may be the customer’s responsibility where permitted by applicable law.
14. Order Changes & Cancellations
Because our products are made to order and production may begin shortly after an order is submitted, changes and cancellations are not guaranteed.
If you need to change or cancel an order, please contact us as quickly as possible.
If production has not started, we may be able to assist.
Once an order has entered production, we may be unable to:
Cancel the order.
Change the product.
Change the design.
Change the size.
Change the colour.
Change the quantity.
Change certain shipping information.
Customers should therefore carefully review their entire order before completing payment.
15. Delivery & Tracking
Where tracking is available, tracking information may be provided after an order has been shipped.
Tracking information is supplied by shipping carriers and may occasionally take time to update.
If tracking shows that your package has been delivered but you cannot locate it, please first check:
Around the delivery location.
With members of your household.
With neighbours where appropriate.
With building reception, concierge or management.
With the relevant shipping carrier.
If the package still cannot be located, please contact us and we will review the situation where reasonably possible.
Orders marked as delivered by the carrier are not automatically eligible for a refund or replacement. The circumstances may need to be investigated first.
16. Lost Packages
If an order appears to be significantly overdue and tracking does not confirm successful delivery, please contact us.
We may need to investigate the shipment with our production, fulfilment or delivery partners before determining whether a package is considered lost.
Where an order is confirmed as lost, an appropriate solution may be provided in accordance with our policies and applicable consumer protection laws.
17. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incorrectly manufactured, significantly misprinted, or you receive an incorrect product, please contact us within 3 days of the recorded delivery date whenever reasonably possible.
To investigate an issue, we may request:
Your order number.
A description of the problem.
Clear photographs of the complete product.
Close-up photographs showing the damage or defect.
Photographs of the packaging.
Photographs of the shipping label.
Photographs of the garment size label.
Measurements showing a claimed print-placement or sizing issue.
Other reasonable evidence necessary to investigate the claim.
Please retain the affected product and relevant packaging while your claim is being reviewed.
Where an eligible problem is confirmed, an appropriate solution may include a replacement or refund, depending on the circumstances.
The 3-day reporting request forms part of our store claims process and does not eliminate mandatory consumer rights or remedies that cannot legally be excluded.
18. Refunds, Returns & Exchanges
Because our products are made to order, Brumby North does not generally offer returns, refunds or exchanges for:
Change of mind.
Incorrect size selection by the customer.
Incorrect colour selection by the customer.
Personal preference.
No longer wanting the product.
Selecting the wrong product or design.
Fit preferences where the correct ordered size was supplied.
Damaged, defective, incorrect or materially non-conforming products will be handled in accordance with our Refund & Return Policy and applicable consumer protection laws.
Please contact us before returning any product.
A physical return may not always be required when sufficient photographic or other evidence is available.
19. Promotions & Discount Codes
From time to time, Brumby North may offer discounts, promotional codes, seasonal sales or other promotional offers.
Unless otherwise stated:
Promotions may only be available for a limited period.
Eligibility requirements may apply.
Certain products may be excluded.
Discount codes may not be combined.
Discounts generally cannot be applied retrospectively to completed orders.
Promotional offers may be changed or withdrawn where reasonably necessary and legally permitted.
Fraudulent, unauthorised or abusive use of promotions may result in cancellation of the affected transaction where permitted by law.
20. Intellectual Property
Unless otherwise stated, the Brumby North name, branding, logos, original designs, graphics, photographs, product artwork, website content, written material and other original content belong to Brumby North or are used under appropriate permission or licence.
You may not reproduce, copy, distribute, sell, modify or commercially exploit protected Brumby North content without appropriate permission.
Purchasing a Brumby North product does not transfer ownership of the intellectual property contained in its artwork, design or branding.
21. Acceptable Use of Our Website
You must not use our website:
For unlawful or fraudulent purposes.
To attempt unauthorised access to our systems.
To introduce viruses, malware or other malicious code.
To interfere with the operation or security of our website.
To unlawfully scrape or harvest information.
To impersonate another person.
To infringe intellectual property or other legal rights.
To place fraudulent orders.
To abuse promotions, refunds or payment systems.
We may restrict access or cancel transactions where reasonably necessary to protect our customers, website or business and where permitted by applicable law.
22. Third-Party Services
Our website and business operations may rely on trusted third-party service providers for services including:
Website hosting
Payment processing
Product manufacturing
Printing
Order fulfilment
Shipping and logistics
Analytics
Customer communications
Other operational services
These third-party providers may operate under their own terms, policies and privacy practices.
Brumby North is not responsible for independent third-party websites that customers voluntarily access through external links on our website.
23. Privacy
Your privacy is important to us.
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy and data protection requirements.
Please review our Privacy Policy for further information regarding how personal information may be collected, used, stored and disclosed.
24. Limitation of Liability
To the maximum extent permitted by applicable law, Brumby North will not be responsible for indirect, incidental or consequential losses arising from circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes, restricts or modifies any liability, consumer guarantee, statutory right or remedy that cannot legally be excluded or limited.
25. International Customers & Consumer Rights
Brumby North serves customers worldwide.
Consumer protection laws vary between countries and regions, and customers may have mandatory legal rights depending on their location.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer right or remedy that cannot legally be excluded under laws applicable to a customer’s purchase.
Where applicable consumer protection laws provide additional mandatory rights beyond these Terms & Conditions, those rights will continue to apply.
26. Changes to These Terms
Brumby North may update these Terms & Conditions from time to time to reflect changes to our:
Products
Services
Website
Business practices
Shipping arrangements
Production processes
Legal or regulatory requirements
The updated Terms & Conditions will be published on this page, and the Last Updated date may be revised accordingly.
27. Contact Us
If you have questions regarding an order, product or these Terms & Conditions, please contact Brumby North using the contact information provided on our website.
When contacting us about an existing order, please include your order number and the email address used to place the order so that we can assist you efficiently.
By placing an order with Brumby North, you acknowledge that you have had the opportunity to review these Terms & Conditions together with our Privacy Policy, Shipping Policy and Refund & Return Policy.
Brumby North
Made to order. Shipped worldwide.