Last updated: August 2026
At Brumby North, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose information when you visit our website, place an order, contact us, subscribe to our marketing communications or otherwise interact with Brumby North.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with Brumby North, we may collect information such as:
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Your name
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Email address
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Billing and shipping address
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Phone number, where required for order delivery
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Order and purchase information
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Products, sizes and colours purchased
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Customer account information, if you create an account
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Communications you send to us
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Information relating to returns, refunds or customer support requests
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IP address
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Browser and device information
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Website activity and interaction information
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Cookie and similar technology information
We aim to collect only information that is reasonably necessary to operate our website, process orders, provide customer service, improve our services and communicate with our customers.
How We Use Your Information
We may use your personal information to:
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Process and manage your orders.
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Arrange production, fulfilment and delivery.
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Process payments and refunds.
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Provide order confirmations and shipping updates.
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Communicate with you regarding your purchase.
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Respond to questions, requests and customer service enquiries.
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Detect or prevent fraudulent, abusive or unlawful activity.
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Maintain and improve our website and customer experience.
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Understand how customers interact with our website.
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Maintain appropriate business and transaction records.
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Comply with applicable legal and regulatory requirements.
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Send marketing communications where permitted by applicable law and your marketing preferences.
We do not use personal information for purposes that are unrelated to operating and developing Brumby North without an appropriate reason or permission where required.
Email Marketing
If you choose to subscribe to Brumby North marketing communications, we may use your email address to send you information such as:
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New product releases
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New collections
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Special offers and discounts
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Seasonal releases
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Promotions
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Brand news and updates
Where required by applicable law, we will obtain appropriate consent before sending marketing emails.
Providing your email address for the purpose of completing an order does not necessarily mean that you have agreed to receive marketing communications from us.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our marketing emails or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications, such as order confirmations, shipping information, customer service responses or important information relating to an existing order.
Payments
Payments made through our website may be processed by third-party payment service providers.
Where payment information is handled directly by a payment provider, Brumby North may not directly receive or store your complete credit or debit card details.
Payment providers process information according to their own privacy and security practices.
Order Production, Fulfilment & Shipping
Brumby North sells products to customers in multiple countries and works with service providers to produce, fulfil and deliver orders.
To complete your purchase, certain information may need to be provided to trusted service providers involved in your order. This may include information such as your:
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Name
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Shipping address
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Contact information
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Order details
This information is provided only as reasonably necessary to produce, fulfil, process or deliver your order and provide related services.
How We Disclose Personal Information
Brumby North does not sell your personal information.
We may disclose limited personal information to service providers where reasonably necessary to operate our business and provide our services.
These may include:
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Payment processors
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Product manufacturing and fulfilment providers
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Shipping and delivery companies
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Website hosting and e-commerce service providers
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Email and communication service providers
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Analytics and website performance providers
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Fraud prevention and security providers
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Professional advisers where reasonably necessary
We may also disclose information where required by applicable law, regulation, legal process or lawful government request, or where reasonably necessary to protect our legal rights, customers or services.
Cookies & Similar Technologies
Our website may use cookies and similar technologies to operate correctly, remember preferences, maintain shopping-cart functionality, understand website usage, improve performance and, where applicable, support analytics or advertising.
Some cookies may be necessary for the website to function properly, while others may be optional.
Where required by applicable law, visitors will be provided with appropriate choices regarding non-essential cookies.
You can also control certain cookies through your browser settings. Disabling some cookies may affect the functionality of certain parts of our website.
Analytics & Advertising
We may use analytics technologies to better understand how visitors interact with our website.
Depending on the services enabled on our website, these technologies may collect information such as device type, browser information, approximate location, pages visited, interactions and website traffic information.
If we use advertising or marketing technologies that require consent or provide legally required opt-out rights, we will provide the appropriate choices where required by applicable law.
International Data Processing
Brumby North serves customers internationally.
Because our customers and service providers may be located in different countries, personal information may be processed or stored in countries other than the country where you live.
Where required, we take reasonable steps to ensure that international processing of personal information is handled in accordance with applicable privacy and data protection requirements.
How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
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Complete and maintain transaction records.
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Provide customer support.
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Handle refunds, disputes or claims.
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Meet accounting, tax or other legal obligations.
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Prevent fraud and protect our business.
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Maintain records of marketing consent and opt-out requests.
Different categories of information may therefore be retained for different periods.
When information is no longer reasonably required, we may delete or anonymise it, subject to applicable legal requirements.
Data Security
We take reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
Customers are responsible for keeping their account credentials secure where customer accounts are available.
Your Privacy Rights
Depending on where you live, applicable privacy laws may provide you with certain rights concerning your personal information.
These may include the right to:
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Request access to personal information we hold about you.
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Request correction of inaccurate information.
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Request deletion of certain personal information.
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Withdraw consent where processing is based on consent.
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Object to or restrict certain uses of your information.
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Opt out of marketing communications.
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Request information regarding how your personal information is used or disclosed.
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Exercise other privacy rights available under applicable law.
Some rights may be subject to exceptions or limitations, including where we need to retain information to complete a transaction, maintain legally required records, prevent fraud, resolve disputes or comply with legal obligations.
We will not unlawfully discriminate against customers for exercising applicable privacy rights.
Children’s Privacy
Our website and services are not specifically directed toward children.
We do not knowingly collect personal information from children in circumstances prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.
Third-Party Websites & Services
Our website may contain links to websites or services operated by third parties.
Brumby North is not responsible for the privacy practices, content or security of independent third-party websites. We recommend reviewing their privacy policies before providing personal information to them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technologies or applicable legal requirements.
When changes are made, the updated version will be published on this page and the Last Updated date may be revised.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, how your information is handled, or would like to make a privacy-related request, please contact Brumby North through the contact information provided on our website.
We may need to verify your identity before completing certain privacy-related requests in order to protect your information from unauthorised access.
Applicable Privacy Rights
Brumby North serves customers internationally and recognises that privacy and data protection requirements vary between countries and regions.
Nothing in this Privacy Policy is intended to restrict or remove any privacy or data protection rights that cannot legally be excluded under laws applicable to you.
Where applicable privacy law provides additional rights or protections beyond those described in this policy, those rights will continue to apply.
Brumby North
Made to order. Shipped worldwide.