At Brumby North, every product is made to order especially for you. As an independent clothing brand shipping worldwide, we aim to make every order with care and ensure that it arrives in the condition you expect.

Because our products are individually produced after an order is placed, we are unable to accept general returns or exchanges. Please read the policy below before placing your order.

Change of Mind, Size & Colour

We do not accept returns, exchanges or refunds for change of mind.

This includes situations where:

You change your mind after receiving your order.
You accidentally select the wrong size.
The item does not fit as expected when the size supplied matches the size ordered.
You select the wrong colour.
You decide that you do not like the colour, style, design or fit after receiving the product.
You no longer want or need the product.

We strongly recommend checking the size guide and product information provided on the product page before placing your order.

Please carefully review your size, colour, design, shipping address and other order details before completing checkout.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incorrectly printed, or you receive an incorrect item, please contact us within 3 days of delivery.

Eligible issues may include:

Damage that occurred during shipping.
Manufacturing defects.
Significant printing defects.
Receiving a different product, size or colour from what you ordered.
Other significant production issues affecting the product.

Where an item is confirmed to have an eligible issue, we will work with you to provide an appropriate solution, which may include a replacement or refund, depending on the circumstances and any rights you may have under applicable consumer protection laws.

Reporting a Problem

To report a problem with your order, please contact us within 3 days of the date your order is shown as delivered.

To help us review your claim, please provide:

Your order number.
A clear description of the problem.
Clear photographs showing the entire product.
Close-up photographs clearly showing the damage or defect.
A photograph of the packaging and shipping label where relevant.
A photograph of the size label if you received the incorrect size.

Additional photographs or information may be requested where reasonably necessary to assess the issue.

Please do not dispose of the product or its packaging until your claim has been reviewed.

Claims submitted after the 3-day reporting period may not be eligible under our voluntary returns and refunds policy. This reporting period does not limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Print Placement & Minor Variations

Because our garments are individually printed and made to order, small variations between products can naturally occur during the production process.

Minor differences in print positioning, colour appearance, garment measurements or other small production variations that do not materially affect the product may not be considered defects.

For direct-to-garment (DTG) printed products, slight print-placement variations of up to approximately 0.5 inches (1.27 cm) may occur as part of the normal production process and generally are not considered manufacturing defects.

Colours displayed on your screen may also vary slightly from the physical product due to differences in monitors, phones, screen settings, lighting and the printing process.

These provisions do not limit any rights you may have under applicable consumer protection laws.

Returns of Damaged or Defective Products

Please contact us before returning any product.

In many cases, photographs and other evidence will be sufficient for us to assess a damaged, defective or incorrect item, and a physical return may not be necessary.

If a return is required, we will provide you with further instructions. Products sent back without contacting us first may not be accepted.

Refunds

Once an eligible claim has been reviewed and approved, we will let you know the available resolution.

Depending on the circumstances, an approved claim may result in a replacement or refund.

Where a refund is provided, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, card issuer or payment provider.

Shipping Issues & Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Brumby North is not responsible for delivery problems caused by incorrect or incomplete address information supplied by the customer, except where otherwise required by applicable law.

If you notice an error in your shipping information after placing an order, please contact us as quickly as possible. We cannot guarantee that an address can be changed once an order has entered production or shipping.

Worldwide Orders

Brumby North ships worldwide, and delivery times may vary depending on the destination, shipping carrier, customs processing and circumstances outside our reasonable control.

International customers should carefully review their order information, sizing and delivery address before completing their purchase.

Consumer Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict or modify any mandatory consumer rights or remedies that cannot legally be excluded under the laws applicable to your purchase.

Consumer protection laws vary between countries and regions. Where applicable law provides you with rights beyond this policy, those legal rights will continue to apply.

Need Help?

We want you to have a positive experience with Brumby North.

If your order arrives damaged, defective, incorrect, or you believe there is another genuine problem with your product, please contact us within 3 days of delivery with your order number and clear photographs of the issue, and our team will review your request.

Brumby North
Made to order. Shipped worldwide.