FAQ

What is your Shipping Policy & Do You Ship Internationally?

Yes. Brumby North ships to customers across the United States and to most countries worldwide, including Canada, Australia, the United Kingdom, and Europe. Shipping availability and delivery times may vary depending on the destination, shipping method, carrier, customs, and other circumstances outside our control.

What is your Return & Refund Policy?

Please visit our Refund & Returns Policy page for complete information about eligible returns, refunds, replacements, and order issues.

How Do I Choose the Right Size?

Please refer to the Size Guide provided on each product page before placing your order. Our products use US sizing and measurements, so we recommend comparing the measurements in the size guide with a similar garment that fits you well to select the best size for you. Because our products are made to order, please carefully check your size before completing your purchase.

How Can I Contact Customer Service?

If you have any questions about your order, products, shipping, or anything else, you can contact our
customer service team at shop@brumbynorth.com. Please include your order number and relevant details so we can assist you as quickly as possible.

How Long Does It Take to Receive My Order?

Because every Brumby North product is made to order, your order first needs to go through production
before it is shipped. For orders shipped within the United States, standard shipping is generally estimated at 2–5 business days after production. For international orders, standard shipping is generally estimated at 10–30 business days after production.

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