Last Updated: August 2026
At Brumby North, our products are made to order and shipped directly to you. We offer shipping across the United States and to most countries worldwide.
Shipping Destinations
We ship to customers throughout the United States and to most international destinations, including Canada, Australia, the United Kingdom, Europe, and many other countries.
Shipping availability may vary depending on the destination, carrier, and applicable shipping restrictions. Certain countries or regions may not be available for delivery due to legal, carrier, or other restrictions.
Processing & Production
Because our products are made to order, each order must first be processed and produced before it is shipped.
Production times may vary depending on the product, fulfillment facility, order volume, holidays, and other circumstances. Production time is separate from the shipping time.
Shipping Times
Shipping times vary depending on your delivery destination and the shipping method available for your order.
For orders shipped within the United States, standard shipping is generally faster than international shipping. International orders may require additional time depending on the destination, carrier, customs processing, and local delivery conditions.
All delivery timeframes are estimates and are not guaranteed. Delays may occasionally occur due to carrier disruptions, customs processing, weather, holidays, or circumstances beyond our control.
Shipping Charges
Shipping charges are calculated based on the destination, shipping method, and items included in your order. The applicable shipping charges will be displayed during checkout before you complete your purchase.
Order Tracking
Once your order has been shipped, tracking information will be provided when tracking is available for the selected shipping service.
Please allow some time for tracking information to become active after your order has been shipped.
Customs, Duties & Import Fees
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Any customs duties, import fees, or other charges that may apply to an international shipment are the responsibility of the customer unless otherwise stated at checkout.
Brumby North does not control customs processing times or fees imposed by local authorities.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before completing your order. Incorrect or incomplete addresses may result in delivery delays, additional charges, or the package being returned to the sender.
For international orders, a valid recipient phone number may also be required for successful delivery.
Delayed or Missing Orders
If your order is taking longer than the estimated delivery timeframe, please contact us at shop@brumbynorth.com with your order number so we can assist you.
While we will do our best to help resolve shipping issues, Brumby North cannot guarantee delivery dates or be responsible for delays caused by carriers, customs, incorrect addresses, weather, or other circumstances outside our control.
If your order is confirmed as lost, damaged, or affected by a production or fulfillment issue, please refer to our Refund & Returns Policy for information about available resolutions.
Shipping Restrictions
Some destinations may be temporarily or permanently unavailable due to legal restrictions, carrier limitations, or other fulfillment restrictions.
If a destination cannot be served, the order may not be able to be fulfilled or shipped to that location.
Contact Us
If you have any questions regarding shipping or your order, please contact us at shop@brumbynorth.com.